Privacy Policy

Effective Date: 2 January 2015
Website: BuyAprons.co.za
Business Name: Buy Aprons
Registration Number: 2020/084351/07
VAT Number: 
Email: info@buyaprons.co.za
Phone / WhatsApp: 011 852 6704
Physical Address: 6 Blackwood Road, Anchorville, Lenasia.

1. Introduction

Welcome to BuyAprons.co.za. These Terms and Conditions govern your use of this website and any purchases made through it. By accessing this website or placing an order, you agree to be bound by these Terms and Conditions.

If you do not agree to these Terms and Conditions, you must not use this website.

2. About Us

BuyAprons.co.za is an online store that supplies aprons, chefwear, workwear, accessories, and related goods to retail and business customers in South Africa.

3. Eligibility to Use This Website

By using this website, you confirm that:

• you are at least 18 years old or are using the website under the supervision of a parent or legal guardian;

• you have the legal capacity to enter into a binding agreement;

• the information you provide is true, accurate, and complete.

4. Products and Availability

We take reasonable steps to ensure that product descriptions, images, specifications, colours, and pricing are accurate. However:

• slight variations in colour, fabric shade, stitching, sizing, embroidery placement, or product finish may occur;

• product images are for illustrative purposes and may differ slightly from the final product;

• all products are subject to availability.

We reserve the right to discontinue or amend any product without notice.

5. Quotations and Custom Orders

Certain items may be sold on a quotation basis, especially:

• bulk orders;

• custom embroidery;

• printed branding;

• made-to-order aprons or uniforms;

• special sourcing requests.

A quotation is valid only for the period stated on the quote. Production or procurement will only begin once:

• the quote has been accepted;

• any required deposit or full payment has been received; and

• all artwork, sizes, colours, and branding instructions have been approved by the customer.

The customer is responsible for checking all spelling, logo artwork, sizes, quantities, and specifications before final approval.

6. Orders

Placing an item in your cart does not reserve stock or confirm the order. An order is only accepted once payment has been received and we have sent confirmation, or we begin processing the order.

We reserve the right to:

• refuse or cancel any order;

• limit quantities purchased;

• reject orders where pricing, stock, product information, or technical errors have occurred;

• cancel suspicious or fraudulent transactions.

If we cancel an order after payment has been received, we will refund the amount paid, subject to any lawful deductions where applicable.

7. Pricing

All prices displayed on the website are in South African Rand (ZAR).

Prices:

• may include or exclude VAT, depending on how they are displayed on the site;

• exclude delivery charges unless clearly stated otherwise;

• may change at any time without notice.

The price payable for an order will be the price displayed at the time the customer places the order, subject to correction of obvious errors.

8. Payment

We may accept payment by methods made available on the website from time to time, including card payments, EFT, payment gateways, or other supported methods.

Payment must be received in full before goods are dispatched, unless otherwise agreed in writing.

For EFT payments:

• payment reference details must be used correctly;

• orders may only be processed once funds reflect in our bank account.

We reserve the right to suspend or cancel orders where payment authorisation is declined or where fraud is suspected.

9. Delivery

We deliver within South Africa, and other areas only where specifically agreed.

Delivery times provided are estimates only and may vary due to:

• stock availability;

• courier delays;

• public holidays;

• weather;

• strikes;

• supplier delays;

• rural or outlying delivery areas.

Risk in the goods passes to the customer on delivery. Ownership in the goods passes once payment has been received in full.

The customer must ensure that the delivery address and contact details provided are correct. We will not be responsible for loss, delay, or additional costs caused by incorrect delivery information.

10. Inspection on Delivery

Customers must inspect goods on delivery and notify us within 48 hours of receiving the order if:

• any items are missing;

• the wrong items were supplied;

• the goods appear damaged in transit.

Failure to notify us within a reasonable time may affect our ability to investigate or process the claim.

11. Returns, Refunds, and Exchanges

South African consumer rights may allow returns in certain circumstances, including where goods are defective, unsafe, unsuitable for a disclosed purpose, or not as ordered, and ecommerce transactions are also affected by ECTA consumer provisions. The CPA also provides important rights relating to delivery, returns, and product quality.

11.1 Standard (Non-Custom) Products

Subject to applicable law, standard non-custom products may be returned only if:

• they are unused;

• they are in original condition;

• they include original packaging, tags, and accessories where applicable; and

• the return request is made within [7 / 14] days of delivery.

Approved non-defective returns may:

• be exchanged;

• receive store credit; or

• be refunded, less any courier, handling, or restocking charges where lawfully applicable.

11.2 Custom, Branded, Embroidered, Printed, or Made-to-Order Products

Because these products are made, sourced, printed, or embroidered specifically to the customer’s requirements, they may not be returned or refunded for:

• incorrect customer selection;

• change of mind;

• incorrect spelling approved by the customer;

• approved artwork issues;

• incorrect sizing selected by the customer;

• delays outside our direct control once production has started.

However, this does not limit any rights the customer may have under mandatory consumer law where a product is defective, materially incorrect, or not produced according to the approved specification. Any term of a website policy cannot override mandatory consumer protections under the CPA or ECTA.

11.3 Defective or Incorrect Goods

If goods are defective, damaged, or materially different from the confirmed order, the customer must notify us as soon as reasonably possible and provide:

• the order number;

• photographs of the item;

• a description of the issue.

Where a valid defect or supply error is confirmed, we may, subject to applicable law:

• repair the item;

• replace the item;

• collect and replace the item; or

• refund the purchase price.

12. Size, Fit, and Product Use

Customers are responsible for checking sizing charts, measurements, and product specifications before ordering.

We are not liable for incorrect fit where:

• the correct product was supplied as ordered; and

• sizing information was made available to the customer.

Where sizing samples are requested for bulk or corporate orders, customers should approve sizes before production.

13. Embroidery, Printing, and Artwork

For all branding work:

• customers must ensure they have the right to use submitted logos, artwork, names, and trademarks;

• customers indemnify us against claims arising from unauthorised use of artwork or branding;

• colours may vary slightly between screen proofs, digital artwork, thread, vinyl, fabric, and final production output;

• mockups and previews are for guidance only and may not be exact scale representations.

Once artwork, layout, wording, and placement are approved, the order may proceed to production and cannot be changed without additional charges or delays.

14. Corporate, School, Hospitality, and Bulk Orders

Bulk and contract orders may be subject to separate written terms relating to:

• deposits;

• lead times;

• branding approvals;

• delivery schedules;

• shortages and overages;

• account terms.

Unless otherwise agreed in writing, an overrun or underrun of up to [5% to 10%] on bulk custom production may be deemed acceptable and billed proportionately.

15. Promotions and Discount Codes

Promotions, coupons, discount codes, and special offers:

• are valid only for the stated period;

• may not be combined unless expressly stated;

• may be withdrawn at any time;

• apply while stocks last.

We reserve the right to cancel discounts applied in error.

16. Intellectual Property

All content on this website, including:

• text;

• graphics;

• logos;

• product names;

• layouts;

• images;

• designs;

• downloadable materials;

• website code and content,

is owned by or licensed to us and is protected by applicable intellectual property laws.

You may not reproduce, copy, distribute, modify, or exploit any content from this website without our prior written consent.

17. Website Use Restrictions

You agree not to:

• use the website for unlawful purposes;

• interfere with the website’s operation or security;

• upload harmful code, malware, or malicious content;

• attempt unauthorised access to restricted areas;

• use automated means to scrape or copy website content without permission.

18. Privacy and Personal Information

We collect and process personal information in accordance with applicable South African law, including POPIA. POPIA is aimed at protecting personal information processed by public and private bodies, and the Information Regulator oversees compliance.

By using this website, you consent to our collection and use of personal information for purposes such as:

• processing orders;

• arranging delivery;

• customer support;

• account management;

• lawful marketing communications where permitted;

• record keeping and legal compliance.

Please also read our Privacy Policy for full details.

19. Direct Marketing

Where you opt in to receive marketing communications, we may send you promotional emails, SMSes, or other communications. You may unsubscribe at any time using the unsubscribe method provided or by contacting us. South African law gives consumers rights regarding direct marketing and opt-outs.

20. Third-Party Services

This website may make use of third-party services, including:

• payment gateways;

• courier platforms;

• analytics tools;

• plugins;

• hosting providers.

We are not responsible for the policies, availability, or operation of third-party services, although we take reasonable care in selecting service providers.

21. Disclaimer

This website and all content are provided on an “as is” and “as available” basis. While we take reasonable steps to keep information accurate and the website operational, we do not guarantee:

• uninterrupted access;

• error-free operation;

• that all descriptions or content will always be current and complete.

22. Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, or consequential loss arising from:

• use of or inability to use the website;

• delays in delivery;

• stock shortages;

• production delays beyond our reasonable control;

• loss of profits, revenue, business, or anticipated savings.

Nothing in these Terms excludes or limits any rights or remedies that cannot lawfully be excluded under applicable South African law.

23. Indemnity

You agree to indemnify and hold us harmless from any claim, loss, damage, liability, or expense arising from:

• your misuse of the website;

• your breach of these Terms;

• your submission of unlawful, infringing, or unauthorised artwork, logos, or content;

• your violation of any rights of a third party.

24. Force Majeure

We will not be liable for failure or delay in performing our obligations where caused by events beyond our reasonable control, including:

• load shedding;

• power failures;

• internet outages;

• courier disruption;

• strikes;

• fire;

• flood;

• pandemic events;

• acts of government;

• supplier failure.

25. Complaints

If you have a complaint, please contact us first using the contact details on our website so that we can attempt to resolve the matter promptly.

26. Governing Law

These Terms and Conditions are governed by the laws of the Republic of South Africa.

27. Dispute Resolution

Any dispute arising from these Terms or the use of the website will first be attempted to be resolved through direct engagement between the parties.

If the dispute is not resolved, either party may pursue any remedy available under South African law, including referring a qualifying consumer complaint to an appropriate ombud, regulator, or court with jurisdiction. South Africa’s consumer protection framework includes the National Consumer Commission, and industry ombud structures exist in relevant sectors.

28. Changes to These Terms

We reserve the right to amend these Terms and Conditions at any time. Updated terms will be published on the website and will apply from the effective date shown at the top of the page.

29. Contact Details

For any queries regarding these Terms and Conditions, please contact:

BuyAprons.co.za
6 Blackwood Road, Anchorville, Lenasia
info@buyaprons.co.za
011 852 6704